Shipping policy

 

Last Updated: August 13, 2026

Thank you for shopping with SPRYLO Supply.

All of our products are made to order specifically for you. Because each item is printed after your purchase, production and shipping times are different from traditional retail stores.

 

Order Processing

Orders are typically processed within 2–5 business days before shipment.

Processing times may increase during holidays, major sales events, or periods of unusually high order volume.

Once your order has entered production, it generally cannot be changed or canceled.

 

Shipping Destinations

We currently ship to:

  • United States

  • Canada

Additional countries may be added in the future.

 

Estimated Shipping Times

United States

  • Standard Shipping: 3–7 business days

Canada

  • Standard Shipping: 5–10 business days

Please note these are estimated delivery times and are not guaranteed.

Actual delivery may vary depending on:

  • Carrier delays

  • Weather

  • Peak holiday seasons

  • Customs processing (Canada)

  • Local delivery conditions

 

Tracking Information

Once your order ships, you will receive an email containing your tracking number.

Tracking updates may take 24–48 hours to appear after shipment.

 

Multiple Items

If your order contains multiple products, they may be produced at different facilities.

Because of this, your order may arrive in separate packages on different days.

This is completely normal and does not result in additional shipping charges beyond what was shown at checkout.

 

Shipping Address Accuracy

Customers are responsible for providing an accurate shipping address.

Please review your shipping information carefully before placing your order.

If an incorrect address is provided, contact us immediately.

If production has not yet begun, we will do our best to update the address.

Once an order has shipped, we cannot guarantee address changes.

Additional shipping charges may apply if a package must be re-shipped due to an incorrect address.

 

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information provided.

Shipping carriers occasionally experience delays outside our control.

If your tracking has not updated for several business days or your package appears lost, please contact us and we will work with our fulfillment partner to investigate.

 

Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

please contact us within 30 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once reviewed, we will arrange a replacement or refund when appropriate.

 

Customs and Import Fees (Canada)

Canadian customers may be responsible for any customs duties, taxes, or import fees charged by local authorities.

These charges are determined by Canadian customs and are not included in our product or shipping prices.

 

Shipping Delays

We are not responsible for delays caused by:

  • Weather

  • Customs inspections

  • Carrier service interruptions

  • Natural disasters

  • Public holidays

  • Other events beyond our reasonable control

 

Contact Us

If you have any questions regarding shipping, please contact us:

SPRYLO Supply

Email: sprylostudios@gmail.com